Administrative Team

The growth of our business has created the need to add more members to our Administrative Team.  Our office environment has become very fast paced, making it ideal for those that like to stay busy.  This position will involve continuous engagement with our customers through phone calls, emails, and in-person interaction.  Performing this role effectively is a vital part of our customers’ experience.  We are looking for individuals who bring a positive friendly attitude as well as can effectively communicate to assist customers with their needs.  Another essential part of performing this role is to work closely with the other teams at our facility to relay the necessary information they need to accomplish their responsibilities.  The administrative team is responsible for engaging with customers, managing Auction software, managing online bidding platform, customer appointments, all general office organization and processes.  These are all things that we will train to someone with the right attributes.

About LAI:

Lambrecht Auction, Inc. has been a traditional Auction company since 1958.  We have sold real estate, antiques, construction & farm equipment, tools, firearms, business liquidations, and more.  In 2010 we began developing a niche business of Building Material Auctions.  In these Auctions we sell items such as kitchen cabinets, flooring, lumber, roofing, plywood, tools, and much more.  We have grown to a staff of 20 full time people.  We now operate out of the former Ellmer’s Glue Factory in Bainbridge, NY.  This facility consists of a 48,000 sf warehouse on 20 acres.  We relocated our business to this facility in 2016 and it has offered us great opportunity to grow.  We still see major potential in this business.  We operate a unique niche and there are not many others in the country that offer what we do.  We have already grown to be one of the leading Building Material Auction Companies in the US and believe we have a large growth opportunity still to come.

Scope of Team’s Responsibilities:

The Admin Team consists of 2 to 4 people that perform the primary function of assisting customers throughout the Auction process.  There are many other duties tied to this position that other members of our staff are dependent upon in order to perform their job.  Currently, our Auctions are all online only so we must contact our customers for payment.  This requires us to be flexible to utilize multiple methods, phone, email, texts to successfully reach each customer.  There are many miscellaneous steps that this team performs to keep the flow going.  We are constantly tweaking and changing how we do things in search of improvement of our processes

Tasks Include:

  • Customer phone calls
  • Manage appointments
  • Collecting payment
  • Maintain “Pull Sheets” & Appointment Book
  • Data Entry
  • Navigating Auction software
  • Manage contracts to Auction Locations

*We are willing to train Auction Software

Desired Experience:

  • Customer Relations
  • Basic Computer Skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook

Desired Attributes:

  • Friendly / Positive Attitude
  • Customer Service Skills
  • Able to work as team player
  • Get it Done Mentality
  • Complete tasks timely
  • Reliable
  • Excited to learn
  • Organized
  • Personable
  • Willing to work in high paced environment
  • Strong Communication Skills
  • Legible handwriting
  • Open to learning new technology
  • Accepting to changes

Expectations:

In order to be successful in this team, you will have to be a good communicator, have a strong positive attitude, and willing to hustle.  We are looking for people committed to ending their day based on the completion of daily goals rather than punching a time clock.

Day to Day with Us:

A typical workday begins at 8 am and ends at 4:30 pm with a ½ hour lunch.  Because we are a deadline business, we sometimes have to stay late to finish work in order to meet our deadline or to cash out the Auction.  The team typically works a 5 day week, there are occasional weekend to meet a deadline or if there is a live Auction.  We do operate in a fast paced environment that difficult for some, while others love and get excited about the hustle.

 

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